Customer Service


What is Newchef's Return Policy?
  • Contact NCF Returns department via email at returns@newchef.com or by calling 1-800-NEW-CHEF (639-2433) prompt "3" for request of Return Merchandise Authorization(RMA).
  • NCF only accepts return of items that are in their original condition (unwashed and/or unused) within 2 weeks after the issuance of the RMA.
  • Clearance and/or Sale items are non-returnable and/or non-exchangeable.
  • Please be sure to mark/indicate on the outside of your package the RMA number.
  • Credit/refund will be issued upon receipt of the return merchandise.
  • Freight charges and Rush Fees are non-refundable, unless it is a mistake on NCF's behalf. Customers are responsible for the return shipping charges.
  • Direct returns are subject to a 15 % Restocking fee.
  • Embroidered and Custom-made items are non-returnable.
  • NCF reserves the right to refuse return packages without the RMA number.
How could we order?
  • Online at acf.newchef.com
  • Faxing your order form to (323)581-0077
  • Calling 1800(NEW-CHEF) 639-2433
How could we pay?
  • NCF accepts all major credit/debit cards ( American Express, MasterCard, Visa, & Discover ).
  • Newchef accepts payment by check. A service fee of $25 will apply for returned check(s).
Do we offer credit to corporation?
  • We offer term accounts to Corporation(s) upon completion of our credit application and review of credit references provided. We may also request for a credit report from credit reporting agencies to complete the approval process.
How could we customize our order?
  • Any chef coats may be customized on our website to suit your business needs.
  • If you would like your logo embroidered or heat transferred onto your garments/items, please submit your logo via email to logos@newchef.com or via our website www.newchef.com. Upon review of your logo we will send you an email confirmation with a set-up fee charge. Upon receipt of the set-up fee, we will apply your logo to your garment(s)/item(s).
  • Once your logo is in our system, you will not be charged an additional set up fee for future orders with that same logo.
  • Any Front of the House items can be customized to suite your business needs. For more information or to submit your customized order please click this "link", or call 1-800-NEWCHEF (639-2433) for further assistance.
  • Our in-house designers are ready to assist you in creating your new style(s) to define your company image. Please email designers@newchef.com to introduce yourself and briefly explain your uniform vision and one of our Designers will contact you to discuss further details of your request.
What is your shipping Policy?
  • UPS is our shipping vendor of choice. We do offer expedited shipped at an additional charge at your request.
  • Most orders will ship within 3-5 working business days, if an item is not in stock we will contact you immediately to make necessary changes.
  • Please allow 7-10 working business days for any customized items to be shipped.
  • If you would like to track your package in real time please contact our AR department via email billing@newchef.com to request your invoices be sent via email.
  • We do not ship to PO Boxes.
What are the advantages of creating an account on acf.newchef.com?
  • Quicker check out.
  • Be the first to hear about our specials, promotions and new products.




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NEWCHEF FASHION INC. 1989-2017 | LOS ANGELES , CALIFORNIA | 1.800.639.2433