
What is Newchef's Return Policy?
- To return an un-embroidered, unused, and non-altered item, please contact the returns department within 30 days of original purchase date via email at [email protected]. For faster service, you may conveniently submit an online Return Merchandise Authorization (RMA) Form at acf.newchef.com/rma and a customer service representative will contact you within 2 business days.
- NCF only accepts return of items that are in their original condition (unwashed and/or unused) within 2 weeks after the issuance of the RMA.
- Embroidered and Custom-made items are non-returnable.
- Clearance and/or Sale items are non-returnable and/or non-exchangeable.
- Please be sure to mark/indicate on the outside of your package the RMA number.
- Credit/refund will be issued upon receipt of the return merchandise.
- Freight charges and Rush Fees are non-refundable, unless it is a mistake on NCF's behalf. Customers are responsible for the return shipping charges.
- Direct returns are subject to a 15 % Restocking fee.
- NCF reserves the right to refuse return packages without the RMA number.
- Online at acf.newchef.com
- By emailing us at [email protected]
- Faxing your order form to (323)581-0077
- Calling 1800(NEW-CHEF) 639-2433
- NCF accepts all major credit/debit cards ( American Express, MasterCard, Visa, & Discover ).
- Newchef accepts payment by check. A service fee of $25 will apply for returned check(s).
- We offer term accounts to Corporations upon completion of our credit application and review of credit references provided. We may also request for a credit report from credit reporting agencies to complete the approval process.
- Any chef coats may be customized on our website to suit your business needs.
- If you would like your logo embroidered or heat transferred onto your garments/items, please submit your logo via email to [email protected] or via our website www.newchef.com. Upon review of your logo we will send you an email confirmation with a set-up fee charge. Upon receipt of the set-up fee, we will apply your logo to your garment(s)/item(s).
- Once your logo is in our system, you will not be charged an additional set up fee for future orders with that same logo.
- Any Front of the House items can be customized to suite your business needs. For more information or to submit your customized order please click this "link", or call 1-800-NEWCHEF (639-2433) for further assistance.
- Our in-house designers are ready to assist you in creating your new style(s) to define your company image. Please email [email protected] to introduce yourself and briefly explain your uniform vision and one of our Designers will contact you to discuss further details of your request.
- UPS is our shipping vendor of choice. We do offer expedited shipped at an additional charge at your request.
- Most orders will ship within 3-5 working business days, if an item is not in stock we will contact you immediately to make necessary changes.
- Please allow 7-10 working business days for any customized items to be shipped.
- If you would like to track your package in real time please contact our AR department via email [email protected] to request your invoices be sent via email.
- We do not ship to PO Boxes.